While some soldiers expressed initial hesitation with the switch to Userful Desktop, the results have exceeded expectations. Users find the system intuitive, easy to use, and vastly more reliable and functional than the computers Userful Desktop replaced. They send email, chat online, and even watch some of life’s most special moments unfold in front of their eyes through the use of remote multimedia applications.
The Project Team Leader was delighted to discover that the system’s stability, ease of administration, remote troubleshooting, and Userful’s support allows Userful Desktop to be quickly deployed and maintained without dedicated IT staff. As the communications company’s Project Team Leader puts it, "the impressive stability, ease of use, and exceptional support provided by Userful has improved the stability and success of the IT mission in Afghanistan. This translates directly into a life and death level of improvement of morale of allied soldiers and allows them to fulfill their critical missions with focus and confidence that their loved ones are with them every step of the way."