The Result

With Userful Desktop’s web based control panel, managing and monitoring the computers is a snap; even from a distance. Patches and updates are automatically downloaded. No IT staff intervention is required. The results have been impressive:

  • Canalta saved 1/3 on hardware costs immediately, as well as 1/3 savings on maintenance time and cost
  • Userful Desktop reduced excess system management costs--staff no longer needed to babysit unsecured systems and the cost of IT support, software licensing costs, and system-wide upgrades were also reduced
  • Any problems that arose were quickly fixed remotely by Userful’s support; a much easier approach than trying to talk hotel staff through changing Windows settings over the phone
  • Business centers operated reliably with minimal downtime
  • Networked printing services were improved, allowing consistent access to all users
  • With Userful Desktop’s web-based control panel, Canalta can roll out enterprise-wide configuration changes from head office, which is an advantage when there are 20+ properties to administer
  • Userful’s Pay Per Use Card Program offset the cost of the hardware, connectivity and support

With Userful Desktop staff headaches have been reduced. Canalta staff can once again focus on customer service instead of servicing their computer workstations. WithUserful Desktop there’s been virtually no down-time, and the systems are upgraded remotely for free. Prompt customer service and never having to worry about upgrades, license fees or other costs have made Userful Desktop Canalta’s premiere solution.