The Result

Today, Apted continues to be extremely pleased with the ease-of-use, customer satisfaction, and cost-savings that Userful Desktop has provided for the library. Patrons at the WCPL use the virtualized computers for a variety of functions including surfing the web, searching for jobs, creating job applications and resumes, and academic testing, all of which are easily supported by Userful Desktop.

“I’ve told other libraries that I have recommended Userful Desktop to that you don’t need IT staff to manage the system,” Apted said. “It’s very easy and user-friendly. I think it’s great because when I go on vacation, I don’t have to worry about there being any issues with the computers.”

He also emphasized the benefits of the secure Linux operating system.

“We can tell our patrons that they are safe, and they don’t have to worry about viruses. That is a huge thing, especially with libraries, which are already concerned about privacy. The fact that we can give our patrons that guarantee is invaluable,” he explained.

Substantial savings in hardware and software expenditures also play a large part in the WCPL’s success with Userful Desktop. Apted said that the electricity and staff time costs alone have been immensely reduced since the implementation on Userful Desktop, saving the library just under $10,000 a year.

Ten years later, the Userful Desktop public computing solution continues to provide the Warsaw Public Library and its patrons with proper public computer access and plans to support the library’s continued growth for years to come.