According to Norma Kula, Library Director at the Monroe County Library System, “Userful is the best system designed for connectivity with the outside world in public access computing. The main advantage of having Userful over their old system is the simplicity of management”. She also notes that “...with Userful, the patrons definitely get more computer uptime. The ability to integrate Microsoft Office gives the solution an additional value that both staff and patrons appreciate”. As for the the solution’s long term savings: “the cost savings projected over the life of the system, specially associated with support and management, are huge, and it is where the true value of Userful is”. In terms of savings, Userful Desktop has brought significant savings in both hardware and energy. But most of all in staff time—now they can dedicate their time to do more useful tasks, spending less time driving up and down the Florida Keys.