Combat Customer Attrition


Application areas in Libraries in Tradeshows & Events in Kiosks in Training & Testing in Schools in Community Centers in Healthcare in Government in Banking Boost Retention Combat Attrition Options Cases in Hospitality in Internet Cafés Featured Links: Case Studies Quick Tour Live Test Drive Free Download Contact Us	Userful : Industries : Banking : In-Branch Kiosks : Combat Attrition Combat Customer Attrition Increase customer loyalty is one of the main pay-backs of ushering customers into the convenience and flexibility of online banking. Wells Fargo's found a 50% lower attrition when comparing customers whose profiles differed only with respect to online banking. Over all, Bank churn rates have dropped from 12% before 1999—a breakthrough year in online banking—to 8.4% along with a drop in call centers volume.” (Hoffman, April 2002, Bank Technology News "Online Banking Aligns Practices"). Learn More » Case Studies: The Changing Nature of Financial Services » Combat Customer Attrition » Further uses for In-Branch Kiosks » Find out more about DiscoverStation