Careers

Looking for a big opportunity?

Like being challenged? Want to change the world? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing how video walls and digital displays of all kinds are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Join our team

Apply for a currently listed position below or a position you are interested in, even if it is not listed. Email your resume and cover letter to jobs@userful.com.

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Linux Technical Support Representative (Calgary)

Position Summary

Userful Corporation is seeking a highly skilled technical professional with past experience in customer support roles. Reporting the CRM and Support Team Manager, the successful candidate will need to think outside of the box - Troubleshooting for customers is never a simple process - most Tickets are unique. Patience will be a virtue in this role as you may work with non-technical clients. Strong attention to detail, professional phone etiquette and strict punctuality is required. If you love Pizza and Computers, we want to hear from you!

Responsibilities

  • Provide a superior customer experience through a positive, can-do attitude and technical expertise.
  • Answer incoming Calls and Tickets promptly and professionally.
  • Create and manage support cases to full resolution.
  • Provide technical escalations in your areas of expertise, and ensure customer issues are resolved.
  • Maintain technical support documentation with up-to-date solutions.
  • Maintain accurate data with in the CRM system.
  • Deliver solutions for customers via Support Tickets, IRC or phone.
  • Train and mentor colleagues in your areas of expertise, encouraging all team members to develop broad proficiencies.
  • Liaise with in-house developers to design and document new solutions when new issues present themselves.
  • Reproduce errors for new issues, record and document appropriate data to facilitate bug-fixes.

Qualifications

  • Lives and Breathes Linux
  • Strong software background, especially in Red Hat and its derivatives such as CentOS.
  • Ability to isolate and reproduce software and hardware errors.
  • Good communication skills in the English language, both written and oral. English as a first language is an asset.
  • Ability to easily communicate technical information with both highly technical people as well as non-technical people.
  • Ability to focus on tasks at hand in a busy environment.
  • Understands networking well enough to troubleshoot network related problems.
  • Self-motivated - Thriving on challenge and driven to succeed.

Ideal Candidates will also possess..

    • A post-secondary degree in Computer Science or related field is an asset. SAIT Technical Fasttrack program completion is an asset.
    • Passion for solving problems with Technology.
    • Great people skills, with a strong customer-service focus.
    • High tolerance for change, as our company grows and develops.
    • Resiliency under pressure, with a flexible and reliable work style
    • Being bilingual in Spanish is considered to be an asset as some customers are situated in Latin America
    • Bash shell scripting knowledge is an asset.

Compensation

Salary and full benefits.

Channel Account Manager (Calgary)

Position Summary

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We're looking for energetic people who like working with people—over the phone or in person.
This is an excellent mid level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

Responsibilities

  • Prospecting for new reseller partners and customer opportunities in North America. Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
  • Help to develop and follow up on lead generation campaigns
  • Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
  • Training channel partner's sales team and supporting them in selling Userful's products
  • Achieve targets for outbound call volumes and successful customer contacts
  • Log contacts, conversations and accounts in CRM system
  • Meet sales targets

Qualifications

  • Clear and convincing verbal and written communication in English 
  • Desire to have a career in technology sales (2-5 years experience preferred)
  • Interest and experience in technology, AV experience an asset
  • Ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn
  • Post secondary degree

Compensation

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

Sales Representative (Calgary)

Position Summary

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales of our industry changing video wall solution --an exciting product in the high-growth digital signage space.

Summary of Sales Role:

This is an excellent entry level sales opportunity for someone interested in a career in technology sales. Work under the direction of the VP of Sales and senior Account Managers to develop solution selling skills, with the objective of growing into independent Account Manager.

Responsibilities

  • Prospecting for new accounts and channel partners: outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails.
  • Help to develop and follow up on lead generation campaigns
  • Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations.
  • Achieve targets for outbound call volumes and successful customer contacts
  • Log contacts, conversations and accounts in CRM system
  • Over time, independently manage channel partners and accounts through the sales cycle

Qualifications

  • Post secondary degree 
  • Desire to have a career in technology sales
  • Clear and convincing verbal and written communication, in English
  • Ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn

Compensation

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

Linux Technical Support Representative (Calgary)

Position Summary

You will be joining our dynamic Customer Support Team as a Linux Technical Support Representative in our Calgary office, providing support to our customers, accepting technical escalations in your areas of expertise, liaising with both clients and our software development team, and maintaining technical documentation.

You are passionate about Linux, either professionally or personally or both! You love working with hardware and software, and helping people. You have great communications skills, are diligent, detail-oriented, are eager to share your knowledge and skills with our team, and are a superior troubleshooter. If any of these sparks your interest, we would love to hear from you!

Responsibilities

  • Provide a superior customer experience through a positive, can-do attitude and technical expertise.
  • Answer incoming calls and emails promptly and professionally.
  • Create and manage support cases and follow them to full resolution.
  • Accept technical escalations in your areas of expertise, and ensure customer issues are resolved to the customer's satisfaction.
  • Maintain technical support documentation with up-to-date solutions in simple, plain English.
  • Train and mentor colleagues in your areas of expertise, encouraging all team members to develop broad proficiencies.
  • Liaise with in-house developers to design and document new solutions when new issues present themselves.
  • Reproduce errors for new issues, record and document appropriate data to facilitate bug-fixes.
  • Help improve departmental practices, tools and performance.

Qualifications

  • Knows and loves Linux.
  • Punctual and reliable. Able to work a set shift (9:30 to 5:30), and able to monitor and respond to tickets from home on alternating Saturdays.
  • Strong software background, especially in Red Hat and its derivatives such as CentOS.
  • Knowledgeable in Bash shell scripting.
  • Ability to isolate and reproduce software and hardware errors.
  • Good communication skills in the English language, both written and oral.
  • Ability to easily communicate technical information with both highly technical people as well as lay-people.
  • Ability to focus on tasks at hand in a busy environment.
  • Strongly self-motivated, thriving on challenge, driven to succeed.

Ideal Candidates will also have:

  • Written and spoken fluency in Spanish assisting with deployments in Latin America.
  • A post-secondary degree in Computer Science or related field is an asset.
  • A RHCE / RHCT certificate (Red Hat Certified Engineer/Technician)
  • Technical Support Experience.
  • Experience with network principles and troubleshooting techniques.
  • Passion for computers, technology, and Userful's products and mission.
  • Great people skills, with a strong customer-service focus.
  • High tolerance for change, as our company grows and develops.
  • Resiliency under pressure, with a flexible and reliable work style.

Compensation

Salary and full benefits.