Userful Introduces Advanced Control Room and Operator Workstation Capabilities, Bolstering its Software-Defined AV-over-IP Platform

Userful will showcase platform innovations including its next-generation Diamond Decisions application with uConduct at ISE 2023, Barcelona


San Ramon, CA - January 11, 2023 - Userful Corporation, the leading Platform-as-a-Service (PaaS) provider in the Enterprise AV-over-IP market, has introduced a new set of advanced operator workstation capabilities for its software-defined AV-over-IP platform. The features, called uConduct, are part of the next-generation Diamond Decisions operations center application – providing advanced situational awareness and critical decision making, while empowering proactive communication and response times.

The Userful Diamond Decisions application provides an intuitive interface for operators to present, manage, and distribute content, information, and data within mission-critical operations centers. 

By leveraging IT protocols within its software PaaS, Diamond Decisions plus uConduct enables a first of its kind advanced operator workstation solution by combining soft-KVM functionality, virtual video walls, real-time control of multiple sources, and customized interactive layouts directly from the operator workstation. 

Unlike other soft-KVM solutions requiring separate or proprietary hardware to support web sources, uConduct is able to directly manage any web source configured and hosted within the Userful platform.

“Userful continues to evolve and enhance its platform to deliver best-in-class modernized AV solutions for enterprise IT departments to deploy over traditional IP networks,” says Userful's VP of Product Marketing, Shane Vega. “Our uConduct multiviewer soft-KVM solution offers unparalleled power and flexibility for IT teams to securely manage their IoT infrastructure. Combined with our leading videowall capabilities, our solution grows even stronger.”

uConduct is the latest innovation for Userful’s next-generation platform, offering operators local visibility and control of multiple simultaneous sources and virtual video wall management. uConduct expands upon the interactive viewer soft-KVM functionality currently available on its platform to offer Diamond Decisions customers unique features beyond keyboard and mouse controls.  

Userful will demonstrate and discuss the latest innovations for its next-generation platform through private meetings at ISE 2023 in Barcelona, January 31 - February 3, 2023. 

For an exclusive preview, request a meeting at ISE 2023 at

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About Userful

Userful is the world’s leading platform-as-a-service provider in the Enterprise AV-over-IP market—the fastest-growing segment of the IT industry, forecasted to grow from today’s $3B to $51B by 2027, a 60 per cent 5-year CAGR. Userful’s software-defined solution is disrupting the market with a Platform-as-a-Service (PaaS) model that allows customers to choose from a suite of highly-integrated AV applications (SaaS offerings, secure, SSO, integrated UI) to support modern service needs across the enterprise. From corporate signage to control room solutions to streaming platforms and data metrics, Userful's solutions enable modernized business operations for IT leaders and the functional departments they support. Userful helps organizations advance the way they work, learn and govern with secure, scalable and centrally managed solutions for employee and customer engagement worldwide.