Get Started

End-of-Life Notice:
Visual Networking Platform

Book a Meeting

 

 

Key Milestones: End-of-Life Timeline

  • May 15, 2025 Official End of Life (EOL) Notification
  • November 15, 2025 End of Migration Support
  • January 31, 2026 Complete End of Support

Why This Matters

After January 31, 2026, Userful will no longer provide security patches for the Visual Networking Platform. This decision is driven by two critical changes beyond our control:
  1. Red Hat has ended support for the operating system that powers the platform.
  2. Elite Silicon has discontinued support for the firmware and drivers used by Zero Clients, which are commonly deployed by our customers.
Without ongoing security updates, any newly discovered vulnerabilities will remain unpatched — creating serious risks for organizations in regulated industries, critical infrastructure, or environments where IT and OT systems are integrated.

A Critical Update for Existing Customers

Userful is formally announcing the End-of-Life (EOL) of the Userful Visual Networking Platform (11x) in alignment with our product lifecycle policy and strategic shift toward the Userful Infinity Platform.


To ensure continued support, security, and access to new innovations, a required upgrade to Userful Infinity must be completed during 2025. This upgrade is aligned with the terms of our subscription service and is essential for maintaining operational integrity.

Plan Your Move to Infinity

Userful Infinity is our secure, SOC 2-certified platform engineered for today's demands. It enables real-time data visualization and enterprise-wide collaboration through modular applications. These include features such as enhanced security with role-based access control, air-gapped options, and private cloud compatibility.

soc2

 

Userful Infinity Application Suite

Control Room Video Walls

Learn More
uConduct

Advanced Operator Workstations

Learn More
spaces

Real-Time Collaboration

Learn More
notifications

Operational Communication

Learn More
trends

Datametrics Visualization

Learn More
opstreams

Secure Data Streaming

Learn More
uControl

Instant Resource Switching

Learn More
engage

Operational Signage

Learn More

Seamless Upgrade Journey

We’ve made upgrading smooth, strategic, and stress-free.

Note: Support agreements will remain valid for any supported Infinity version—keeping your investment protected.

Pre-Migration Planning

Define scope, architecture, and risk mitigation

Parallel Test Environments

Validate Infinity without disrupting your VNP system

Backup & Rollback Plan

Full recovery assurance during migration

Guided Deployment

Dedicated project manager + hands-on training and post-go-live support

See What's New:

Infinity Platform Product Comparison.

Read Product Comparison

11x-vs-12x-2

Case Study Resources

Utilities
Select Water

Optimizing Utility Command Operations with the Userful Infinity Platform

Read case study

Healthcare
Dartmouth Health

Improving Operational Awareness at Dartmouth Health with the Userful Infinity Platform

Read case study

Logistics
Yusen Logistics

Enhancing Freight Visibility and Efficiency with the Userful Infinity Platform

Read case study

Manufacturing
Anheuser-Busch

Visualizing Real-Time Business Intelligence Across Global Operations with the Userful Infinity Platform

Read case study

Manufacturing
Ford

Enhanced Assembly Plant Efficiency with Userful's Infinity Platform

Read case study

Manufacturing
Skoda

Enhancing Operational Efficiency with Integrated Technology Solutions

Read case study

Take the Next Step

Upgrading early ensures minimal risk, sustained performance, and a seamless transition. Our team is ready to guide you through your personalized migration plan.

Book a Meeting

Frequently Asked Questions

We’re happy with VNP—do we really need to change?

We totally get that. VNP has been a reliable solution for a long time. But support will officially wind down:
  • March 31, 2026→ last security patch
  • December 31, 2026 → end of all support
After that, there won’t be security updates or fixes. That means any future issues could leave your systems exposed or unsupported—especially for critical infrastructure or regulated environments.So while you don’t need to switch overnight, we strongly recommend starting the planning process now, so everything can be done smoothly and on your timeline.

Will I need to buy all new hardware?

In many cases—no. Infinity is software-defined, so it works with a lot of existing hardware. And if any upgrades are needed, we’ll help you identify only what’s essential. You won’t be locked into a costly hardware refresh.Plus, we offer preferred pricing for long-time customers. We’ll do everything we can to make this upgrade easy on your budget.

Will the upgrade disrupt our day-to-day?

Not at all. We’ve mapped out a clean, low-risk upgrade process:
  • 1. Pre-Migration Planning – We define scope and create a checklist together
  • 2. Parallel Test Environment – You can test Infinity without touching your current setup
  • 3. Backup & Rollback Plan – Full safety net, just in case
  • 4. Deployment & Training – We handle the heavy lifting and support your team hands-on
The goal is to make this feel like an upgrade, not a disruption.

What does Infinity actually do for us?

Great question. Think of it as one powerful platform that replaces everything VNP did—and adds a lot more:
  • Manage your video walls, dashboards, signage, and remote ops—all from one place
  • Lower your long-term costs (we’re serious about this one)
  • Enhanced security—with role-based access control, air-gapped options, and private cloud compatibility.
  • Integrate with tools you already use: Power BI, Tableau, Epic, Salesforce, ServiceNow, and more

Do we need to decide right now?

We recommend starting the conversation sooner rather than later. The earlier we plan together, the more control you have over timing, budget, and setup. We’re here to help make the move to Infinity smooth, smart, and on your terms.