Careers

Our products are truly revolutionary, but the real secret to our success is our incredible employees! Userful’s Head Office is located in Downtown Calgary, with two remote offices in San Francisco and Europe - And deployments covering the globe. Be part of a disruptive technology in a changing and competitive landscape, as Userful redefines a Multi-Billion Dollar Industry. Affect the creation, and distribution of ideas and content on the world’s leading Visual Networking Platform.

Apply for a currently listed position below or a position you are interested in, even if it is not listed. Email your resume and cover letter to jobs@userful.com.

Userful is a fast-growing software company that provides an innovative computing solution for browser managed video walls and screens everywhere. With over 1M screens deployed we are on our way to becoming both the dominant provider in the industry. We pride ourselves on being an innovative, exciting company to work for, and are currently seeking talented individuals to join our outstanding team and share in our success.

• Collaborate with developers to bring your UX advancements to life
• Designs professional, easy to use interfaces for web and mobile apps
• Distill new feature requests into UI concepts for discussion and extend requirements documents with UI mock-ups
• Work with project teams on pending features/requirements to ensure the desired UX clearly defined
• Translate written requirements into intuitive user experiences via wireframes and mock-ups
• Create wire-frames and mock-ups of prioritized usability improvements to existing products
• Facilitate clear visions by researching, conceiving, and prototyping
• Identify design problems in the existing products and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centered design approach and rapidly test and iterate designs
• Take smart risks and champion new ideas
• identify and advocate for UX improvements organization-wide
• Be a passionate and vocal advocate about all things UX and other areas of design and innovation within the organization
• Research and share your knowledge of the industry’s latest UX trends and tools

• Minimum 1 year of experience in solving real-world problems for your users
• Ability to quickly understand complex software and envision/communicate opportunities for UX improvement
• Experience with discount usability testing and design best practices
• Ability to efficiently and intelligently gather feedback & iterate on your designs
• Ability efficiently conceptualize and communicate design alternatives and work with managers and developers to define features
• Able to review complex requirements and identify deficiencies and issues requiring clarification
• Expertise in visual design and UX software
• Capable of taking responsibility for projects milestones with a minimum of supervision
• Understanding of mobile-first and responsive design
• Understanding of the user-centered design and testing methodologies
• Interest or experience with AV-over-IP, Linux, video walls a plus.
• Must be eligible to work in Canada

Competitive package comprised of Salary, Benefits, Stock options

Send a resume and optional cover letter to jobs@userful.com with “Junior UX Designer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Userful has a high standard for client satisfaction, and has grown into an industry leader in Support and Service. Our belief in clear and effective communication is one of our driving factors for success. We’re searching for an experienced technical document writer to join our team and help take our client-focused documentation to new heights. The ideal candidate will possess proven experience in a highly technical field, such as software development or engineering; with the ability to evaluate and analyze complex information. Possessing the natural desire to help people understand extremely technical information, in a non technical way. If this sounds like you, apply today!

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience,
• Develop and maintain detailed databases of appropriate reference material, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement.
• Research, draft, write, and edit new and existing content, working closely with multiple departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture that upholds organizational and legal standards
• Other duties as may be assigned

• Software Development Life Cycle experience/exposure is an asset.
• Education background in English Literature, or related experience.
• Prior experience with Enterprise-level documentation, including punctuation, grammar, spelling, structure and flow
• Strong attention to detail

Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefit plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

Send your Resume and Cover Letter to jobs@userful.com with “Technical Document Writer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Be part of disruptive technology in a changing and competitive landscape, as Userful charts new ground as the world’s most innovative cloud-managed digital display infrastructure company, redefining a multi-billion dollar industry with our Visual Networking Platform.

We have an exciting opportunity for a Java Software Developer to join our growing technical team in the Calgary office.

• Develop innovative new products and enhancements to existing products in Userful’s portfolio
• Work closely with other team members in solving problems that deliver real value to customers around the world
• Ensuring that product quality is maintained throughout the design, development and testing process
• Collaborate with peers and colleagues through active participation in design and code reviews

• A deep understanding of object-oriented design and development
• Minimum 2 years of experience in Java software development
• You should be familiar with Linux and should have sound knowledge of web technologies e.g., HTML, CSS, and Javascript
• Knowledge and experience with GWT (Google Web Toolkit) and Android software development is preferred
• Understanding of sound end-to-end software development processes, and supporting tools such as IDEs, SCM and automated testing systems
• You must be a team player, and also capable of taking responsibility for projects with a minimum of supervision
• Good written and verbal English communication skills
• A post-secondary degree or technical diploma in Computer Science or Software Engineering
• Eligibility to work in Canada

A competitive package comprised of salary and health benefits plan.

Send a cover letter and resume to jobs@userful.com with “Java Software Developer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

A growing Calgary based software company is looking for an experienced Marketing Director. Userful has a unique and compelling technology solution that is taking off with enterprise customers around the world and our growing team is looking for talented hands-on marketing leadership.

The Marketing Director will report to the VP of Marketing and will actively develop and implement marketing campaigns, product launches and other initiatives while managing team members. The ideal candidate has multiple years of B2B enterprise marketing experience running demand generation and/or product marketing. Experience in field marketing in support of channel partners is a big asset.

We are looking for someone who is passionate, has a background of achievement and has a drive to succeed.

• Evaluating and developing a marketing strategy for new and existing products
• Oversee and work hands on in the development and implementation of marketing campaigns, product launches, demand generation.
• Work closely with the sales team and product management team.
• Coordinating and working hands on start to finish to deliver marketing projects
• Work closely with product management team to define marketing materials and programs.
• Manage social media presence and direct programs to improve social media reputation and recognition.
• Developing and delivering marketing and communications strategies for the organisation.
• Researching demand for our products and services as well as competitor research.
• Building positioning statements, product messaging and collateral for sales and channel partner enablement

• Bachelor’s degree in business, marketing, communications, or a related field.
• 8+ years delivering exceptional marketing campaigns
• 4+ years of management experience leading and growing a team
• Proven track record of success in senior marketing roles ,managing team members and running campaigns
• Strong experience in B2B marketing and preferably in the technology sector
• Confident, driven and dynamic leader
• Entrepreneurial mindset
• Strong copy-writing skills, excellent interpersonal, written and oral communication skills.
• Attention to detail.

Competitive package comprised of: Salary, stock options, health benefits plan.

Send your resume and cover letter to jobs@userful.com with “Marketing Director” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales, your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

• Prospecting for customer opportunities and managing reseller partners
• Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
• Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
• Training channel partner sales team and supporting them in selling Userful's products
• Achieve targets for outbound call volumes and successful customer contacts
• Log contacts, conversations and accounts in CRM system
• Meet sales targets

• Clear and convincing verbal and written communication in English
• Desire to have a career in technology sales (2-5 years experience required)
• Experience in AV markets sales
• Interest and experience in technology, AV experience an asset
• Ability to think on your feet quickly and move through tasks efficiently
• High energy, organized, motivated self-starter
• Effective team player, willing to take instructions and eager to learn
• Post secondary degree

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

Send a resume and optional cover letter to jobs@userful.com with “Americas - Account Manager” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Userful’s Support Team is truly an amazing group of people, and are always collaborating, learning, and advancing their careers. You have a great opportunity to learn new skills, and work in a fast growing company with lots of room for growth. The Support Team is a unique role in the company, offering career advancement opportunities into roles such as Sales Engineering, or QA/Engineering. Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefits plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

• Your mission is to be the first point of contact for incoming Support Calls, and CRM Tickets. A full two weeks of training will be provided, and you will not be on the phones until you are ready. Dedicated Senior Support Staff are also available throughout your shift.
• 1st level support for on premise & remotely connected staff
• Communicate effectively, and use troubleshooting skills to understand the customer’s needs.
• Provide advice and recommendations to customers in response to identified issues
• Successfully manage CRM tickets, Calls, Documentation, and prioritize issues by severity
• Collect and maintain issues and resolutions for use by the Technical Engineers

• Excellent communication skills, fluency in English both verbal, and written. Fluency in French, Spanish or German considered an asset.
• Exceptional customer focus, and a positive attitude for listening and solving problems
• Ability to easily communicate technical information with both highly technical people and non-technical people alike
• Enjoy working in a team-focused and collaborative office setting
• Love to learn and comfortable in a computerized environment
• Basic Computer Skills are required, with a preference for Linux experience
• Excellent time-management skills with strong self-motivation
• Local Residents Only

Send a cover letter and resume to jobs@userful.com with “Technical Support” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.