Careers

Looking for a big opportunity?

Be part of a disruptive technology in a changing and competitive landscape, as Userful redefines a Multi-Billion Dollar Industry. Affect the creation and distribution of ideas and content on the world’s leading Visual Networking Platform. If you have a passion for technology, we would like to hear from you!

Userful has a Head Office in Calgary, and two remote offices in San Francisco and Europe.

Join our team

Apply for a currently listed position below or a position you are interested in, even if it is not listed. Email your resume and cover letter to jobs@userful.com.

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Tech Solutions Engineer

What You Will Be Doing

  • Provide an unmatched Customer Experience through a positive, can-do attitude, and technical expertise
  • Answer incoming Calls and CRM Tickets promptly and professionally, and see them through to resolution
  • Maintain technical documentation with up-to-date solutions
  • Liaise with Developers, and QA to design, and document solutions for new issues
  • Reproduce errors, and record and document appropriate data to facilitate bug-fixes

What We Like To See

  • Passion for solving problems with Technology (Linux Experience Required)
  • Ability to isolate and reproduce network, software, and hardware errors
  • Excellent written and verbal English skills are Required; Second language is a definite asset
  • Exceptional Customer focus and interpersonal skills
  • Self-motivated - thriving on challenge, and driven to succeed
  • A post-secondary degree (in Computer Science or related field is an asset)

Why Work For Userful?

Userful is one of the world's leading infrastructure software companies that makes it simple and affordable to drive and centrally manage intelligent displays.

Userful’s Support Team is truly an amazing group of people, and are always collaborating, learning, and talking with one aniother. You have a great opportunity to learn new skills, and work in a growing company with lots of room for career growth.

Userful’s Head Office is located in Downtown Calgary. Regular work weeks consist of forty hours, with flex time, as Userful strives to support a work-life balance. A health benefits plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Tech Solutions Engineer” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Client Solutions Engineer

What You Will Be Doing

  • Your mission is to be the first point of contact for incoming calls, and Tickets
  • Deliver effective and efficient client service by phone or email
  • Communicate effectively, and use troubleshooting skills to understand the customer’s needs
  • Provide advice and recommendations to customers in response to identified issues
  • Successfully manage CRM tickets, Calls, Documentation, and prioritize issues by severity
  • Collect and maintain issues and resolutions for use by the Technical Engineers

What We Like To See

  • Excellent communications skills, fluency in English both verbal, and written
  • Exceptional customer focus, and a positive attitude for listening and solving problems
  • Ability to easily communicate technical information with both highly technical people as well as non-technical people
  • Enjoy working in a team-focused and collaborative office setting
  • Love to learn and comfortable in computerized environment
  • Basic Computer Skills are required, with a preference for Linux based system experience.
  • Excellent time-management skills with strong self-motivation
  • A post-secondary degree (in Computer Science or related field is an asset)

Why Work For Userful?

Userful is one of the world's leading infrastructure software companies that makes it simple and affordable to drive and centrally manage intelligent displays.

Userful’s Support Team is truly an amazing group of people, and are always collaborating, learning, and talking with one another. You have a great opportunity to learn new skills, and work in a growing company with lots of room for career growth.

Userful’s Head Office is located in Downtown Calgary. Regular work weeks consist of forty hours, with flex time, as Userful strives to support a work-life balance. A health benefits plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Client Solutions Engineer” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Director of Key Accounts (Outside Sales)

Position Summary

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales, your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

Responsibilities include:

  • Prospecting for customer opportunities and managing reseller partners in the US Midwest
  • Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
  • Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
  • Training channel partner sales team and supporting them in selling Userful's products
  • Achieve targets for outbound call volumes and successful customer contacts
  • Log contacts, conversations and accounts in CRM system
  • Meet sales targets

Required Skills and Experience:

  • 5+ years experience in a similar sale role required
  • Enterprise focused with the successful experience in AV markets sales
  • Interest and experience in software technology, video walls sales experience an asset
  • Desire to have a great career in technology sales
  • Clear and convincing verbal and written communication in English
  • Excellent ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn
  • Post secondary degree

Compensation

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Director of Key Accounts” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Digital Marketing Supervisor

Position Summary

A growing Calgary based software company is looking for a Digital Marketing Supervisor with a passion for technology, digital marketing and lead generation. Userful has a unique and compelling technology solution that's taking off with enterprise customers around the world and we have an opening for a Marketing Supervisor to support our digital marketing campaigns and online demand generation initiatives.

We're looking for a hands on supervisor who will report to the VP of Marketing and will work on marketing campaigns directly while also supervising a small group of team members. The ideal candidate has multiple years of digital marketing experience, running demand generation, marketing automation, PPC, SEO etc.

The ideal candidate also has some supervisory experience, and is looking for an opportunity to step up to a role with more responsibility and opportunity. We're looking for someone who is passionate, has a background of achievement and has a drive to succeed.

Responsibilities include:

  • Support AB testing on our website and ensure it's converting visitors to leads at the highest possible rates
  • Analyze visitor and search data to identify trends and opportunities
  • Work closely with our PPC expert who handles our adwords, facebook, instagram, bing, remarketing etc. campaigns
  • Work closely with the person in charge of our enterprise demand gen campaigns on linked in, prospect.io
  • Support traffic generation initiatives and SEO related tasks
  • Support our Marketing automation platform and the email campaigns it runs, help execute AB tests to improve conversion rates
  • Working with Channel program manager on demand generation for resellers
  • Project Management: You'll be expected to manage and carry out projects large and small
  • Day to day supervision of 2-3 team members
  • Budgetary responsibility for digital marketing campaigns
  • Reporting on lead generation stats
  • And lots lots more: we want to hear what you can do to help promote our growing company

Required Skills and Experience:

  • Multi-year digital marketing experience--demand generation, web marketing, SEO, PPC, preferably in B2B.
  • Prior supervisory experience an important asset
  • Technology industry knowledge or experience
  • Marketing automation campaign experience (we use Act-on)
  • Business writing experience an asset
  • Ability to lead a small team environment and interact closely with peers

Compensation

Competitive package comprised of: salary, stock options, health benefits plan

How to Apply

Send a cover letter and resume to jobs@userful.com with “Digital Marketing Supervisor” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.