Careers

Looking for a big opportunity?

Be part of a disruptive technology in a changing and competitive landscape, as Userful redefines a Multi-Billion Dollar Industry. Affect the creation and distribution of ideas and content on the world’s leading Visual Networking Platform. If you have a passion for technology, we would like to hear from you!

Userful has a Head Office in Calgary, and two remote offices in San Francisco and Europe.

Join our team

Apply for a currently listed position below or a position you are interested in, even if it is not listed. Email your resume and cover letter to jobs@userful.com.

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Technical Document Writer

Userful has a high standard for client satisfaction, and has grown into an industry leader in Support and Service. Our belief in clear and effective communication is one of our driving factors for success. We’re searching for an experienced technical document writer to join our team and help take our client-focused documentation to new heights. The ideal candidate will possess proven experience in a highly technical field, such as software development or engineering; with the ability to evaluate and analyze complex information. Possessing the natural desire to help people understand extremely technical information, in a non technical way. If this sounds like you, apply today!

What You Will Be Doing

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience,
  • Develop and maintain detailed databases of appropriate reference material, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement.
  • Research, draft, write, and edit new and existing content, working closely with multiple departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture that upholds organizational and legal standards
  • Other duties as may be assigned

What We Like To See

  • Software Development Life Cycle experience/exposure is an asset.
  • Education background in English Literature, or related experience.
  • Prior experience with Enterprise-level documentation, including punctuation, grammar, spelling, structure and flow
  • Strong attention to detail

Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefit plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

How to Apply

Send your Resume and Cover Letter to jobs@userful.com with “Technical Document Writer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Java Software Developer

Be part of disruptive technology in a changing and competitive landscape, as Userful charts new ground as the world’s most innovative cloud-managed digital display infrastructure company, redefining a multi-billion dollar industry with our Visual Networking Platform.

We have an exciting opportunity for a Java Software Developer to join our growing technical team in the Calgary office.

Key Responsibilities

  • Develop innovative new products and enhancements to existing products in Userful’s portfolio
  • Work closely with other team members in solving problems that deliver real value to customers around the world
  • Ensuring that product quality is maintained throughout the design, development and testing process
  • Collaborate with peers and colleagues through active participation in design and code reviews

Qualifications

  • A deep understanding of object-oriented design and development
  • Minimum 2 years of experience in Java software development
  • You should be familiar with Linux and should have sound knowledge of web technologies e.g., HTML, CSS, and Javascript
  • Knowledge and experience with GWT (Google Web Toolkit) and Android software development is preferred
  • Understanding of sound end-to-end software development processes, and supporting tools such as IDEs, SCM and automated testing systems
  • You must be a team player, and also capable of taking responsibility for projects with a minimum of supervision
  • Good written and verbal English communication skills
  • A post-secondary degree or technical diploma in Computer Science or Software Engineering
  • Eligibility to work in Canada

Remuneration

A competitive package comprised of salary and health benefits plan.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Java Software Developer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Digital Marketing Manager

A growing Calgary based software company is looking for a Digital Marketing Manager with a passion for technology, digital marketing and lead generation. Userful has a unique and compelling technology solution that's taking off with enterprise customers around the world and we have an opening for a Marketing Manager to support our digital marketing campaigns and online demand generation initiatives.

We're looking for a hands on leader who will report to the VP of Marketing and will work on marketing campaigns directly while also supervising team members. The ideal candidate has multiple years of B2B digital marketing experience, running demand generation, marketing automation, PPC, SEO, CRO etc.

We're looking for someone who is passionate, has a background of achievement and has a drive to succeed.

Responsibilities

  • Support AB testing and CRO programs to ensure our website and landing pages are converting visitors to leads at the highest possible rates
  • Analyze visitor and search data to identify trends and opportunities
  • Develop content and marketing copy based on market research and Buyer Personas
  • Work closely with our PPC expert who handles our adwords, facebook, instagram, bing, remarketing etc. campaigns
  • Work closely with the person in charge of our enterprise demand gen campaigns on linked in, prospect.io
  • Support traffic generation initiatives and SEO related tasks
  • Support our Marketing automation platform and the email campaigns it runs, help execute AB tests to improve conversion rates
  • Working with Channel program manager on demand generation for resellers
  • Project Management: You'll be expected to manage and carry out projects large and small
  • Day to day supervision of 2-3 team members
  • Budgetary responsibility for digital marketing campaigns
  • Reporting on lead generation stats
  • And lots lots more: we want to hear what you can do to help promote our growing company

Required Skills and Experience:

  • Multi-year digital marketing experience--demand generation, web marketing, SEO, PPC, in a Business to Business environment.
  • Prior management or supervisory experience
  • Technology industry knowledge or experience
  • Marketing automation campaign experience (we use Act-on)
  • Business writing experience
  • Ability to lead a small team environment and interact closely with peers

Compensation

Competitive package comprised of: Salary, stock options, health benefits plan.

How to Apply

Send a resume and optional cover letter to jobs@userful.com with “Digital Marketing Manager” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Americas - Account Manager

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales, your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

Responsibilities

  • Prospecting for customer opportunities and managing reseller partners
  • Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
  • Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
  • Training channel partner sales team and supporting them in selling Userful's products
  • Achieve targets for outbound call volumes and successful customer contacts
  • Log contacts, conversations and accounts in CRM system
  • Meet sales targets

Qualifications

  • Clear and convincing verbal and written communication in English
  • Desire to have a career in technology sales (2-5 years experience required)
  • Experience in AV markets sales
  • Interest and experience in technology, AV experience an asset
  • Ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn
  • Post secondary degree

Compensation

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

How to Apply

Send a resume and optional cover letter to jobs@userful.com with “Americas - Account Manager” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Client Solutions Engineer

If you’re looking to develop your professional career in Technical world, you could gain valuable experience with Userful, the world’s leading Visual Networking Platform; with unlimited career advancement opportunities. Our Solution Engineers know our product better than anyone, providing them the best stepping stone to follow their career path.

What You Will Be Doing

  • Your mission is to be the first point of contact for incoming Support Calls, and CRM Tickets. You may be assigned to a particular high-value Account once your probation period has ended.
  • 1st level support for on premise & remotely connected staff
  • Communicate effectively, and use troubleshooting skills to understand the customer’s needs.
  • Provide advice and recommendations to customers in response to identified issues
  • Successfully manage CRM tickets, Calls, Documentation, and prioritize issues by severity
  • Collect and maintain issues and resolutions for use by the Technical Engineers

What We Like To See

  • Excellent communication skills, fluency in English both verbal, and written
  • Exceptional customer focus, and a positive attitude for listening and solving problems
  • Ability to easily communicate technical information with both highly technical people and non-technical people alike
  • Enjoy working in a team-focused and collaborative office setting
  • Love to learn and comfortable in a computerized environment
  • Basic Computer Skills are required, with a preference for Linux experience.
  • Excellent time-management skills with strong self-motivation
  • Local Residents Only

Our products are truly revolutionary, but the real secret to our success is our incredible employees! Userful’s Head Office is located in Downtown Calgary, with two remote offices in San Francisco and Europe - And deployments covering the globe. Be part of a disruptive technology in a changing and competitive landscape, as Userful redefines a Multi-Billion Dollar Industry. Affect the creation, and distribution of ideas and content on the world’s leading Visual Networking Platform.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Client Solutions Engineer” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Director of Key Accounts (Outside Sales)

Position Summary

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales, your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

Responsibilities include:

  • Prospecting for customer opportunities and managing reseller partners in the US Midwest
  • Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
  • Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
  • Training channel partner sales team and supporting them in selling Userful's products
  • Achieve targets for outbound call volumes and successful customer contacts
  • Log contacts, conversations and accounts in CRM system
  • Meet sales targets

Required Skills and Experience:

  • 5+ years experience in a similar sale role required
  • Enterprise focused with the successful experience in AV markets sales
  • Interest and experience in software technology, video walls sales experience an asset
  • Desire to have a great career in technology sales
  • Clear and convincing verbal and written communication in English
  • Excellent ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn
  • Post secondary degree

Compensation

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

How to Apply

Send a cover letter and resume to jobs@userful.com with “Director of Key Accounts” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Key Accounts Manager, Europe

Position Summary

Userful, a fast-growing company in the AV/IT industry, is looking to expand our sales team to proactively grow sales for our revolutionary Visual Networking Platform —an exciting product in the high-growth digital signage/control room space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity. Reporting to the VP Sales EMEA, this position will include working with existing resellers and customers, hunting for new AV partners and new large customer accounts and talking to inbound leads that have downloaded our resources or asked to be called.

Responsibilities include:

  • Prospecting for customer opportunities and managing reseller partners in Europe
  • Recruit and grow large customer accounts
  • Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
  • Achieve quarterly sales quotas
  • Log contacts, conversations and accounts in CRM system

Required Skills and Experience:

  • 5+ years experience in the AV industry
  • Enterprise focused with the successful experience in AV markets sales
  • Interest and experience in software technology, video walls sales experience an asset
  • Desire to have a great career in technology sales
  • Clear and convincing verbal and written communication in German and English
  • Excellent ability to think on your feet quickly and move through tasks efficiently
  • High energy, organized, motivated self-starter
  • Effective team player, willing to take instructions and eager to learn

How to Apply

Send a cover letter and resume to jobs@userful.com with “Key Accounts Manager, Europe”

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Sales & marketing Assistant and General Office Support (Summer Student)

Position Summary

DGreat opportunity to gain vital sales and marketing work experience with a fast growing and exciting software company. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team.

Userful is seeking a talented student with a passion for technology and digital marketing who is willing to assist our sales and marketing teams this summer from May to August.

If you are self-motivated and have an interest in technology, we’d like to hear from you!

Placement starts May 1, 2019.

Responsibilities include:

  • Assist the sales team by identifying and researching prospects
  • Participate in the preparation, running, and monitoring of marketing campaigns
  • Assist with reviewing and improving content and graphic designs
  • Work with the marketing team to create new campaigns
  • Office support, administrative or general tasks around the office

Required Skills and Experience:

  • Experience or interest in sales and marketing
  • Familiarity in programs/applications related to the field (experience may vary)
  • Technology industry knowledge or experience
  • Excellent communication skills in written and verbal English
  • A team player with high energy and a willingness to learn
  • Motivated thinker with good organizational skills
  • Ability to efficiently work through tasks

Other skills if you have it:

  • Digital marketing experience--demand generation, web marketing, SEO, PPC etc.
  • Marketing automation campaign experience (we use Act-on)
  • Great online marketing skills
  • Graphic design experience
  • Video editing & animation

Eligible students:

  • Are high school or post-secondary students enrolled in a program that will result in a certificate, diploma, or degree in Alberta with an Alberta address
  • Are available for full-time summer employment
  • Are returning to high school or a post-secondary institution no later than November 1
  • Participate in only one the summer temporary employment position during the summer
  • Are not currently employed in the organization.

How to Apply

Apply with a cover and resume by email to jobs@userful.com with “Student Job - Sales/Marketing Assistant” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Website and Search Engine Optimization Assistant (Summer Student)

Position Summary

Are you passionate about software technology, marketing and communication? There is a great opportunity to get involved with searching engine optimization and digital marketing as well as overall website performance.

Userful, an exciting, rapidly growing software company located in the downtown area, is seeking a talented student who can be employed full-time during the summer from May to August.

If you are self-motivated and have an interest in technology, we’d like to hear from you!

Placement starts May 1, 2019.

Responsibilities include:

  • Assist the web team with website administration, SEO, and social media tasks
  • Run reports, develop and test out new ideas for improving site performance
  • Learn about and gain first-hand skills with modern web-technologies in a professional environment.
  • Improve website layout, graphics and usability based on analysis.

Required Skills and Experience:

  • Familiarity with social media websites/applications (experience may vary)
  • Technology industry knowledge and back-end website maintenance
  • Excellent written and verbal communication skills in English
  • Ability to work in a team environment
  • Self -motivated, organized, and willing to learn/take instruction

Other skills if you have it:

  • Understanding of Google Adwords, Analytics and other tools
  • Great online marketing skills
  • Pay-per-click ads
  • Copy-writing, ad creation
  • Graphic design experience

Eligible students:

  • Are high school or post-secondary students enrolled in a program that will result in a certificate, diploma, or degree in Alberta with an Alberta address
  • Are available for full-time summer employment
  • Are returning to high school or a post-secondary institution no later than November 1
  • Participate in only one the summer temporary employment position during the summer
  • Are not currently employed in the organization.

How to Apply

Apply with a cover and resume by email to jobs@userful.com with “Student Job -Website/Search Engine Optimization Assistant ” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.