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Senior Product Manager

Technical Document Writer

Java Software Developer

Digital Marketing Manager

Americas - Account Manager

Technical Support

Our products are truly revolutionary, but the real secret to our success is our incredible employees! Userful’s Head Office is located in Downtown Calgary, with two remote offices in San Francisco and Europe - And deployments covering the globe. Be part of a disruptive technology in a changing and competitive landscape, as Userful redefines a Multi-Billion Dollar Industry. Affect the creation, and distribution of ideas and content on the world’s leading Visual Networking Platform.

Apply for a currently listed position below or a position you are interested in, even if it is not listed. Email your resume and cover letter to jobs@userful.com.

Do you live for the process of creating innovative B2B products? Are SaaS and Enterprise environments in your area of expertise and you are passionate about user-experience? Do you want to live at the center of the action, coordinating with all the key stakeholders from customers through to developers? If this sounds like you, then come join our growing team in Calgary, Alberta.

We are looking for a Senior Product Manager with strong business and technical acumen to drive the commercialization strategy and execution of our SaaS software and cloud-based product lines. This role will be primarily internally facing and will partner with a product and solutions marketing leader who has demand generation and messaging responsibilities.

• Be responsible for a product portfolio and manage product definition and the roadmap to support our revenue and market growth plans
• Research and understand market needs and trends, and carry on competitive analysis to drive product strategy and development
• Organize and validate market and product requirements against our business goals in order to prioritize our product development plans
• Integrate suggestions and requirements from the Solutions Engineering organization (SE’s) to ensure the stability and market-based requirements of new and existing products
• Integrate suggestions and requirements from the CTO’s office to ensure cutting-edge, advanced product development
• Evaluate competitive offerings to determine which differentiating features are required to beat competition
• Oversee the product release process from agile development to QA/Pre-production to Solutions testing (certified designs)
• Provide feature clarity to product development teams to better produce products and experiences
• Work within an agile framework to define epics, user scenarios, user stories that will guide the development teams, UX and test teams
• Work closely with QA to establish a new definition of Enterprise Class software
• Lead reviews of our roadmap with key customers and support interactions with customers and partners to learn the needs and motivations of customer groups, gather customer feedback and inform company strategy and product roadmap
• Be the key owner in improving Product Management processes; a major influencer in supporting a strong product culture; evangelize product management practices throughout the organization

• Proven track record as a Product Manager (3-10 years)
• Experience recognizing market opportunities and customer needs - and turning them into successful requirements and products
• Experience in an enterprise cloud/SaaS product environment
• Business acumen and “get-it-done” mind-set bringing strong market analysis, pricing and product management awareness to bear as part of your product management toolkit
• Experience with Agile/Scrum product development environments
• Able to effectively communicate internally and externally
• Strong asset to have experience in the AV space or networking
• Strong asset to have a technical degree or background with Linux, networking, pro A/V solutions

Regular work week consists of forty hours with flex time. A health benefit plan, gym, friendly corporate environment, and many other incentives are included for all of our employees. This position requires some travel; a valid passport is a requirement.

Send your Resume and Cover Letter to jobs@userful.com with “Senior Product Manager” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Userful has a high standard for client satisfaction, and has grown into an industry leader in Support and Service. Our belief in clear and effective communication is one of our driving factors for success. We’re searching for an experienced technical document writer to join our team and help take our client-focused documentation to new heights. The ideal candidate will possess proven experience in a highly technical field, such as software development or engineering; with the ability to evaluate and analyze complex information. Possessing the natural desire to help people understand extremely technical information, in a non technical way. If this sounds like you, apply today!

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience,
• Develop and maintain detailed databases of appropriate reference material, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement.
• Research, draft, write, and edit new and existing content, working closely with multiple departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture that upholds organizational and legal standards
• Other duties as may be assigned

• Software Development Life Cycle experience/exposure is an asset.
• Education background in English Literature, or related experience.
• Prior experience with Enterprise-level documentation, including punctuation, grammar, spelling, structure and flow
• Strong attention to detail

Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefit plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

Send your Resume and Cover Letter to jobs@userful.com with “Technical Document Writer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Be part of disruptive technology in a changing and competitive landscape, as Userful charts new ground as the world’s most innovative cloud-managed digital display infrastructure company, redefining a multi-billion dollar industry with our Visual Networking Platform.

We have an exciting opportunity for a Java Software Developer to join our growing technical team in the Calgary office.

• Develop innovative new products and enhancements to existing products in Userful’s portfolio
• Work closely with other team members in solving problems that deliver real value to customers around the world
• Ensuring that product quality is maintained throughout the design, development and testing process
• Collaborate with peers and colleagues through active participation in design and code reviews

• A deep understanding of object-oriented design and development
• Minimum 2 years of experience in Java software development
• You should be familiar with Linux and should have sound knowledge of web technologies e.g., HTML, CSS, and Javascript
• Knowledge and experience with GWT (Google Web Toolkit) and Android software development is preferred
• Understanding of sound end-to-end software development processes, and supporting tools such as IDEs, SCM and automated testing systems
• You must be a team player, and also capable of taking responsibility for projects with a minimum of supervision
• Good written and verbal English communication skills
• A post-secondary degree or technical diploma in Computer Science or Software Engineering
• Eligibility to work in Canada

A competitive package comprised of salary and health benefits plan.

Send a cover letter and resume to jobs@userful.com with “Java Software Developer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

A growing Calgary based software company is looking for a Digital Marketing Manager with a passion for technology, digital marketing and lead generation. Userful has a unique and compelling technology solution that's taking off with enterprise customers around the world and we have an opening for a Marketing Manager to support our digital marketing campaigns and online demand generation initiatives.

We're looking for a hands on leader who will report to the VP of Marketing and will work on marketing campaigns directly while also supervising team members. The ideal candidate has multiple years of B2B digital marketing experience, running demand generation, marketing automation, PPC, SEO, CRO etc.

We're looking for someone who is passionate, has a background of achievement and has a drive to succeed.

• Support AB testing and CRO programs to ensure our website and landing pages are converting visitors to leads at the highest possible rates
• Analyze visitor and search data to identify trends and opportunities
• Develop content and marketing copy based on market research and Buyer Personas
• Work closely with our PPC expert who handles our adwords, facebook, instagram, bing, remarketing etc. campaigns
• Work closely with the person in charge of our enterprise demand gen campaigns on linked in, prospect.io
• Support traffic generation initiatives and SEO related tasks
• Support our Marketing automation platform and the email campaigns it runs, help execute AB tests to improve conversion rates
• Working with Channel program manager on demand generation for resellers
• Project Management: You'll be expected to manage and carry out projects large and small
• Day to day supervision of 2-3 team members
• Budgetary responsibility for digital marketing campaigns
• Reporting on lead generation stats
• And lots lots more: we want to hear what you can do to help promote our growing company

• Multi-year digital marketing experience--demand generation, web marketing, SEO, PPC, in a Business to Business environment.
• Prior management or supervisory experience
• Technology industry knowledge or experience
• Marketing automation campaign experience (we use Act-on)
• Business writing experience
• Ability to lead a small team environment and interact closely with peers

Competitive package comprised of: Salary, stock options, health benefits plan.

Send a resume and optional cover letter to jobs@userful.com with “Digital Marketing Manager” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.

Looking for a big opportunity? Like being challenged? Want to change the world? Technology sales, your passion? If your answer is yes, then we want to hear from you. Our products are truly revolutionary, but the real secret to our success is the incredibly talented team. As a member of our team, we will encourage you to share your ideas, think big and thrive. Today we are changing the fundamentals of how video walls are deployed and managed around the world. Tomorrow... well that's what we need your help with.

Userful is looking to expand our sales team to proactively grow sales for our revolutionary network connected video wall—an exciting product in the high-growth digital signage space. We are looking for energetic people who like working with people—over the phone or in person.

This is an excellent senior level sales opportunity for someone interested in a career in technology sales. Reporting to the VP of Sales, this position will include working with existing resellers and end customers, talking to inbound leads that have downloaded our resources or asked to be called, helping to develop lead generation campaigns, signing on new reseller partners and closing sales opportunities.

• Prospecting for customer opportunities and managing reseller partners
• Outbound calling, follow up on inbound inquiries, develop call lists, send follow-up emails and give web presentations/demos.
• Help to develop and follow up on lead generation campaigns. Communicate value proposition to prospective customers and channel partners, in calls, emails and web presentations
• Training channel partner sales team and supporting them in selling Userful's products
• Achieve targets for outbound call volumes and successful customer contacts
• Log contacts, conversations and accounts in CRM system
• Meet sales targets

• Clear and convincing verbal and written communication in English
• Desire to have a career in technology sales (2-5 years experience required)
• Experience in AV markets sales
• Interest and experience in technology, AV experience an asset
• Ability to think on your feet quickly and move through tasks efficiently
• High energy, organized, motivated self-starter
• Effective team player, willing to take instructions and eager to learn
• Post secondary degree

Competitive pay with fixed and variable (i.e., commission) components and company health benefit plan.

Send a resume and optional cover letter to jobs@userful.com with “Americas - Account Manager” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.

Userful’s Support Team is truly an amazing group of people, and are always collaborating, learning, and advancing their careers. You have a great opportunity to learn new skills, and work in a fast growing company with lots of room for growth. The Support Team is a unique role in the company, offering career advancement opportunities into roles such as Sales Engineering, or QA/Engineering. Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefits plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

• Your mission is to be the first point of contact for incoming Support Calls, and CRM Tickets. A full two weeks of training will be provided, and you will not be on the phones until you are ready. Dedicated Senior Support Staff are also available throughout your shift.
• 1st level support for on premise & remotely connected staff
• Communicate effectively, and use troubleshooting skills to understand the customer’s needs.
• Provide advice and recommendations to customers in response to identified issues
• Successfully manage CRM tickets, Calls, Documentation, and prioritize issues by severity
• Collect and maintain issues and resolutions for use by the Technical Engineers

• Excellent communication skills, fluency in English both verbal, and written. Fluency in French, Spanish or German considered an asset.
• Exceptional customer focus, and a positive attitude for listening and solving problems
• Ability to easily communicate technical information with both highly technical people and non-technical people alike
• Enjoy working in a team-focused and collaborative office setting
• Love to learn and comfortable in a computerized environment
• Basic Computer Skills are required, with a preference for Linux experience
• Excellent time-management skills with strong self-motivation
• Local Residents Only

Send a cover letter and resume to jobs@userful.com with “Technical Support” in the subject line.

Qualified candidates will be contacted as soon as possible for an interview. No phone calls please.